IT-Helpdesk Administration (m/w/d) in Teilzeit (20 Std./Woche)

You enjoy solving technical problems and supporting colleagues in their daily work? Then join our team and help us ensure a smooth IT operation in the office.

About us

DatamedIQ is the market leader in the Healthcare-Insights sector of the German ePharmacy market. Our mission: To drive the digital transformation of healthcare companies. In close cooperation with leading online pharmacies and with the support of our shareholders DocMorris AG and Redcare Pharmacy N.V. (formerly Shop-Apotheke), we rely on advanced methods and technologies. Our services deliver precise and actionable insights that decision-makers in the pharmaceutical industry can use to effectively manage their mail-order business.

Tasks

• First point of contact for internal IT inquiries during regular working hours.
• Support with hardware and software problems in the office environment.
• Setup, management, and issuance of workstations, laptops, and accessories.
• Support during onboarding of new employees.
• Coordination of repairs/installations for devices - support for client-, network- and telecommunications systems in the office.
• Maintenance and management of user accounts, access rights, and IT assets.
• Collaboration with external IT service providers and internal teams.
• Support for general IT and infrastructure projects.

Qualification

• You have completed a vocational training in the IT sector or equivalent qualification.
• You bring practical experience in IT helpdesk and are proficient in handling typical support requests using a ticket system.
• You have fundamental knowledge of IT network administration and network security.
• You are familiar with the use and management of Office 365 and have experience with Azure Cloud services.
• You have basic knowledge of mobile device management, ideally with Jamf Now.
• You master German and English fluently in writing and speaking.
• You have a passion for table tennis and appreciate good food, which fits our company culture.

Benefits

• TEAM SPIRIT: Supportive colleagues and regular team events (3-day company retreat, hiking trips etc.)
• EDUCATION: Comprehensive onboarding and individual development opportunities.
• FUTURE: Unrestricted employment contract and flexible working models.
• CULTURE: An open work environment and a motivated team with strong cohesion.
• RECOGNITION: Competitive salary and regular feedback.
• HEALTH: Support for your health (Urban Sports Club, meal allowance) and work-life balance.
• SUSTAINABILITY: Promotion of your mobility (subsidized Germany ticket).
• SOCIAL ENGAGEMENT: Engagement outside the company boundaries (Social Day).

DatamedIQ is an employer that promotes equal opportunities. We value diversity and strive for an inclusive work environment where all employees feel welcome and can develop their potential.

Our job posting may not have answered all your questions about the job you're looking for? Then please feel free to contact our HR team directly at: 0221-99989535.

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