IT HELP DESK JUNIOR

A multinational group company based in Bologna has entrusted us with the task of finding a person interested in taking on the role of IT HELP DESK JUNIOR, to be inserted into the IT team to manage first-level support requests with direct employment for a limited period and future transformation to indefinite term. Workplace: Bologna city It is required that you are available for national and international travel. The IT HELP DESK JUNIOR role involves: - Managing calls and assistance tickets through ticketing/mail system - Being the first point of contact with internal and external users - Technical assistance on hardware, software, and application issues - Support for users on hardware (PC, printers, peripherals) - Assistance on Office applications and basic company software - User account management and first-level permissions - Setting up workstations - Assistance for connectivity problems and access to shared resources - Documenting interventions performed - Escalation of complex issues to the second level - Technical onboarding support for new employees For this role, it is necessary: - Bachelor's degree in computer science - Basic knowledge of Windows/Linux/MacOS operating systems - Good knowledge of Microsoft Office package - Problem-solving skills and methodical approach - Excellent communication and relational skills - Attitude to teamwork - Patience and customer-oriented - Good English language skills - Availability full-time from Monday to Friday - Previous experience, even brief, in technical support or help desk roles Preferred requirements: - Familiarity with networking basics and common protocols - Familiarity with ticketing systems - Basic experience on Microsoft-on-prem environments (e.g. Windows Server, SQL Server, Active Directory) - Skills on mobile devices ((iOS and Android) - IT certifications (e.g. CompTIA A+, ITIL Foundation) Transversal skills: - Ability to manage stress and priorities - Attitude to continuous learning - Precision and attention to details - Proactivity in problem-solving - Confidentiality and reliability The employment contract provides: - Employee qualification with salary commensurate with experience and acquired skills The compensation package also includes the provision of meal vouchers worth €7.70, access to an incentive system welfare plan equal to 5% of RAL (after a period of insertion into the company) If you think you possess the requirements for this role CANDIDATES will be contacted by an Account of the BOLOGNA BRANCH #LI-ALLAVOROPERILVOSTRODOMANI All job postings published by us are intended for both sexes, people of all ages and nationalities (ex L. 903/77, D.Lgs. 215/03 and 216/03 s.m.i.). Data processing information (GDPR: Reg. UE 2016/679) is available in the branch and on the website www.relizont.com RELIZONT S.p.A. Employment Agency, registration Albo informatico Sez. I Aut. ANPAL Prot. 75. Sector: Other Role: IT/Technology Manages other people: No Job type: Indefinite term employment Classification: Employee