IT Help Desk Assistant - S IT HelpDesk @ KPMG

• Familiarity with Windows operating systems and Office 365 tools.
• Able to diagnose and resolve problems related to software and computer hardware.
• Communicativeness and ability to work in a team
• Prior experience in supporting ServiceDesk system is highly desirable.
• Middle or higher technical education, preferably in the field of IT.
• Familiarity with the English language at a communicative level.

The IT Help Desk team supports employees in resolving current problems related to IT support, including hardware, software, and network issues.

We offer

• hybrid work
• opportunity for skill development under the guidance of professionals
• chance for rapid professional growth in IT
• funding for vocational qualifications – we will support you in obtaining qualifications and certifications, such as CISA, OSCP, CPSA, CISM, CEH, CREST, and CSSA
• a wide range of training programs – use platforms Degreed and LinkedIn Learning, technical training, and certified Microsoft training
• buddy support – your mentor will be your guide at KPMG
• mentoring program – consciously plan your career path
• canteen package – choose benefits that interest you, such as a MultiSport card, cinema tickets, theater vouchers, and discounts

,[supporting technical support requests from users, diagnosing and resolving problems related to software and computer hardware, installing, configuring, and updating software, providing remote or phone support to users, monitoring and maintaining IT infrastructure, creating documentation regarding incidents and technical solutions] Requirements: Windows, Office 365 Additionally: Degreed platform, Pluralsight platform, LinkedIn Learning, Multisport card.