Lavoropiu Spa
1 month ago
IT Help Desk in Milan, Dateo Area
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- Lavoropiu Spa
- Location
- Italia, Lombardia, Provincia di Milano, Milano Italy
- Posted
- 1 month ago
Job description
Sanipiù Milano
- The Healthcare Specialized Division of the Lavoropiù Group is seeking an IT Help Desk for a renowned clinic specializing in Medicine, Surgery, and outpatient activities, located in a central area of Milan, easily accessible by public transport. The candidate will be responsible for activities such as: - Responding promptly to user assistance requests via phone, email, ticket
- Remotely connecting to client systems to diagnose the problem
- Finding solutions to malfunctions
- Performing remote HW and SW interventions to restore functionality
- Guiding the user to the resolution of the problem and supporting them through the procedure
- Following up on unresolved requests and ensuring their swift resolution, in compliance with SLAs, populating the ticketing system in use with relevant information. Required qualifications: - Degree in IT field
- Previous experience in the role is preferred but not essential
- Full-time availability from Monday to Friday
- Proactivity and dynamism. An initial fixed-term contract with the aim of permanent employment is offered, full-time. The salary package will be evaluated based on the candidate's seniority. Further details will be specified during the introductory interview.
- The Healthcare Specialized Division of the Lavoropiù Group is seeking an IT Help Desk for a renowned clinic specializing in Medicine, Surgery, and outpatient activities, located in a central area of Milan, easily accessible by public transport. The candidate will be responsible for activities such as: - Responding promptly to user assistance requests via phone, email, ticket
- Remotely connecting to client systems to diagnose the problem
- Finding solutions to malfunctions
- Performing remote HW and SW interventions to restore functionality
- Guiding the user to the resolution of the problem and supporting them through the procedure
- Following up on unresolved requests and ensuring their swift resolution, in compliance with SLAs, populating the ticketing system in use with relevant information. Required qualifications: - Degree in IT field
- Previous experience in the role is preferred but not essential
- Full-time availability from Monday to Friday
- Proactivity and dynamism. An initial fixed-term contract with the aim of permanent employment is offered, full-time. The salary package will be evaluated based on the candidate's seniority. Further details will be specified during the introductory interview.
Required skills
- full-time
- proactivity
- healthcare
- troubleshooting
- surgery
- medicine
- public transport
- phone
- interview
- fixed-term contract
- sla
- seniority
- remote access
- milan
- dynamism
- permanent employment
- ticketing system
- it help desk
- monday to friday
- ticket system
- it degree
- problem diagnosis
- user guidance
- user assistance
- dateo
- ambulatory activities
- hw intervention
- sw intervention
- functionality restoration
- procedure support
Interested in this position?
Create your free account and tailor your CV to match this job.