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IT Help Desk in Milan, Dateo Area
Job description
Sanipiù Milano
- The Healthcare Specialized Division of the Lavoropiù Group is seeking an IT Help Desk for a renowned clinic specializing in Medicine, Surgery, and outpatient activities, located in a central area of Milan, easily accessible by public transport. The candidate will be responsible for activities such as: - Responding promptly to user assistance requests via phone, email, ticket
- Remotely connecting to client systems to diagnose the problem
- Finding solutions to malfunctions
- Performing remote HW and SW interventions to restore functionality
- Guiding the user to the resolution of the problem and supporting them through the procedure
- Following up on unresolved requests and ensuring their swift resolution, in compliance with SLAs, populating the ticketing system in use with relevant information. Required qualifications: - Degree in IT field
- Previous experience in the role is preferred but not essential
- Full-time availability from Monday to Friday
- Proactivity and dynamism. An initial fixed-term contract with the aim of permanent employment is offered, full-time. The salary package will be evaluated based on the candidate's seniority. Further details will be specified during the introductory interview.
- The Healthcare Specialized Division of the Lavoropiù Group is seeking an IT Help Desk for a renowned clinic specializing in Medicine, Surgery, and outpatient activities, located in a central area of Milan, easily accessible by public transport. The candidate will be responsible for activities such as: - Responding promptly to user assistance requests via phone, email, ticket
- Remotely connecting to client systems to diagnose the problem
- Finding solutions to malfunctions
- Performing remote HW and SW interventions to restore functionality
- Guiding the user to the resolution of the problem and supporting them through the procedure
- Following up on unresolved requests and ensuring their swift resolution, in compliance with SLAs, populating the ticketing system in use with relevant information. Required qualifications: - Degree in IT field
- Previous experience in the role is preferred but not essential
- Full-time availability from Monday to Friday
- Proactivity and dynamism. An initial fixed-term contract with the aim of permanent employment is offered, full-time. The salary package will be evaluated based on the candidate's seniority. Further details will be specified during the introductory interview.
Required skills
full-time
proactivity
healthcare
troubleshooting
email
surgery
medicine
public transport
phone
interview
fixed-term contract
sla
seniority
remote access
milan
dynamism
permanent employment
ticketing system
it help desk
monday to friday
ticket system
it degree
problem diagnosis
user guidance
user assistance
dateo
ambulatory activities
hw intervention
sw intervention
functionality restoration
procedure support
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Company information
- Company
- Lavoropiu Spa
- Location
-
Italia, Lombardia, Provincia di Milano, Milano
Italy - Posted
- 6 days ago
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