IT Facilities Management / On- Call Engineer

ALTEN MÉXICO is seeking a knowledgeable IT Facilities Management / On-Call Engineer to join our dynamic team. You will play a critical role in managing our IT infrastructure and facilities, ensuring that technological resources are maintained, efficient, and secure. As an On-Call Engineer, your responsibilities will involve troubleshooting and resolving technical issues that occur in a timely manner, while providing exceptional support to our internal teams and clients.

Key responsibilities include:

• Monitoring and managing IT facilities including servers, workstations, and network devices.
• Providing on-call support, responding to incidents and technical queries outside of normal operating hours.
• Ensuring compliance with IT policies, procedures, and best practices.
• Performing routine maintenance and upgrades on IT equipment.
• Assisting with the setup of new technologies and facilities as needed.
• Collaborating with IT teams to optimize performance and security.
• Documenting issues and resolutions and providing updates to team members and stakeholders.

Requirements

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Are welcome JR, MID or SR profiles
• Understanding of IT infrastructure including servers, networks, and hardware.
• Experience with troubleshooting and resolving technical issues promptly.
• Ability to work on-call and respond effectively to incidents outside of regular hours.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work both independently and as part of a team.

Benefits

• Base salary

• Major Medical Expenses Insurance (includes dental and vision plan)

• 15 days of Christmas bonus

• 25% vacation bonus

• 12 vacation days (From the first year)

• Social Security

• PTU/Profit sharing

• Bi-weekly grocery vouchers