IT Facilities Management / On-Call Engineer

ALTEN MÉXICO is seeking a knowledgeable IT Facilities Management / On-Call Engineer to join our dynamic team. You will play a critical role in managing our IT infrastructure and facilities, ensuring that technological resources are maintained, efficient, and secure. As an On-Call Engineer, your responsibilities will involve troubleshooting and resolving technical issues that occur in a timely manner, while providing exceptional support to our internal teams and clients.

Key responsibilities include:

• Monitoring and managing IT facilities including servers, workstations, and network devices.
• Providing on-call support, responding to incidents and technical queries outside of normal operating hours.
• Ensuring compliance with IT policies, procedures, and best practices.
• Performing routine maintenance and upgrades on IT equipment.
• Assisting with the setup of new technologies and facilities as needed.
• Collaborating with IT teams to optimize performance and security.
• Documenting issues and resolutions and providing updates to team members and stakeholders.

Requirements

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Are welcome JR, MID or SR profiles
• Understanding of IT infrastructure including servers, networks, and hardware.
• Experience with troubleshooting and resolving technical issues promptly.
• Ability to work on-call and respond effectively to incidents outside of regular hours.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work both independently and as part of a team.

Benefits

• Sueldo base

• Seguro de Gastos Médicos Mayores (incluye plan dental y visión)

• 15 días de aguinaldo

• 25% de prima vacacional

• 12 días de vacaciones (A partir del primer año)

• Seguro social

• PTU/Reparto de utilidades

• Vales de despensa quincenales