IT Dispatcher (m/w/d) - You Steer Customers and Technology

You don't like long discussions and endless emails?

Good.

You won't be paid to manage things here.

You'll be paid to get them done.

We're a small IT system house from Bremerhaven and work for business customers in the mid-range. Here, it's fast, direct, and without bureaucracy.

If you're someone who brings things forward, makes decisions, and doesn't wait – then you'll fit right in here.

If not, this job will stress you out.

Tasks

To give you an idea of what to expect:

- Prioritize and actively manage tickets

- Lead customers (phone before email)

- Assign technicians and demand results

- Ensure that no topic remains open

- Know every day: what's critical, what will be done today

- Work in the ticket system (no Excel or Word on the side)

- Actively pursue open points (follow-ups are standard)

Qualification

- You make quick decisions (even with 80% information)

- You work at tempo, not perfection

- You get restless when things remain open

- You prefer to call instead of writing a long email

- You actively approach colleagues and don't wait

- You keep topics until they're resolved

Important:

If you like to analyze, structure, and work quietly, this role isn't for you.

This is about tempo, decisions, and implementation.

Benefits

- Small company, short distances, direct communication

- Real responsibility in everyday life (no micromanagement)

- Clear structures and expectations

- You see every day directly what you've moved forward

- Secure workplace in the IT environment

Please don't send us a standard application.

Instead, answer these 3 questions:

1. Describe a situation where you quickly solved a problem.

2. What do you do when 10 tickets are open at the same time?

3. How do you proceed if a customer doesn't respond, but the topic is important?

If your answers are concrete, we'll get in touch with you quickly.

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