IT Desktop Support

Our client is looking for an experienced and reliable IT Support Technician (Level 1) to join their technical support team. The successful candidate will handle first-line support requests, assist with desktop and network troubleshooting, and ensure that users receive prompt and professional service. Key Responsibilities Act as the first point of contact for IT-related incidents and service requests. Log, track, and resolve calls through the IT Service Management (ITSM) system. Troubleshoot desktop hardware and software issues, including but not limited to operating systems, applications, and peripherals. Provide basic network troubleshooting, such as connectivity and printing issues. Escalate unresolved issues to higher-level support teams. Provide support for remote users, including VPN and remote access issues. Create and maintain user accounts, security groups, and permissions. Install, configure, and maintain computer hardware and software. Assist with the deployment and management of IT assets. Document all support activities, solutions, and resolutions in the ITSM system. Follow established IT policies and procedures. Collaborate with other IT team members to improve IT support services. Stay up-to-date with the latest IT trends and technologies. Qualifications High school diploma or equivalent. Proven experience as an IT Support Technician or similar role. Strong knowledge of Windows and macOS operating systems. Experience with Microsoft Office Suite. Basic understanding of networking principles (TCP/IP, DNS, DHCP). Excellent problem-solving and troubleshooting skills. Ability to communicate effectively, both verbally and in writing. Strong customer service skills and a professional demeanor. Ability to work independently and as part of a team. Ability to prioritize tasks and manage time effectively. Experience with ITSM systems is a plus. Certifications (e.g., CompTIA A+, Network+) are a plus. Benefits Competitive salary. Health insurance. Paid time off. Professional development opportunities.