IT Consultant (m/f/d)

WHO WE ARE

We are a young, fast-growing IT consulting company. For our clients, we are problem solvers in the areas of Customer Service, CRM, and BI. We achieve this with a lot of creativity, transparency, and ambition, which makes us trusted partners for clients ranging from start-ups to corporations.

LEAVE YOUR FOOTPRINT

• Through your strengths of creativity, ambition, and diligence, you will achieve great things with us and constantly bring LW to the next level.
• With us, you will be perceived as the person you are. Everyone counts, everyone makes a difference!

YOUR TALENT

Whether as a Customer Success Manager, IT Consultant, IT Advisor, IT Project Manager, or Account Manager:
You have sound technical understanding in the integration of cloud software (including API documentation) and are interested in modern customer success processes.

• You have extensive experience in strategic customer support from onboarding to renewal.
• You think strategically and have a pronounced understanding of long-term customer support and development.
• You have pronounced Zendesk knowledge, at least 3-5 years, ideally as an admin.
• Knowledge in the area of Artificial Intelligence (AI) is a big plus – we prefer candidates who already have deeper experience here or bring corresponding skills to their profile.
• You act proactively in customer support, identify potential and challenges early on, and independently initiate measures.
• Native-level German language skills are a must, very good English skills are mandatory.
• You are an "outside-the-box" problem solver.
• You have a confident demeanor, are ambitious, and work independently.
• Your place of residence is in Germany, Switzerland, Austria, or Spain.

HAVE AN IMPACT

• strategic and technical consulting around cloud software in the area of Customer Success
• Implementation and optimization of software solutions for sustainable customer support
• Building and maintaining long-term customer relationships with a focus on added value and growth
• proactive identification of optimization potentials along the customer journey
• Interface between customer and development
• Development of creative solutions and impulse giver for modern IT and Customer Success processes

WHY LEAFWORKS

We are an international, diverse, like-minded team. We look at the human aspect first, then at the skills, in that order. No matter what your education is, how old you are, where you live, where you come from, or what your resume looks like: Come as you are and be yourself!

• Micro-management is not your style? Ours neither: You can manage your own working hours, and we work 100% remotely. Occasionally feel like co-working with LWees near you? Anytime gladly.
• The result counts: You decide how you work.
• Basis of trust: Trust is everything. Period.
• Remote is where the magic happens: You get the equipment you need to work.
• Get to the Next level: Further education, training, or courses? Talk to us directly, that's part of it too.
• Stay connected: Through regular exchange and feedback talks, we live transparency and openness.
• Prepare for challenges: You won't find boring projects with us. Be ready to step out of your comfort zone.
• Here to stay: We build on long-term cooperation. We do not have fixed-term employment contracts.
• Dress code: No thanks.
• The WE counts: Through numerous co-workings and team events in Germany and abroad, we strengthen our cohesion and our very special LW culture.
• Get started right away: Onboarding that lets you settle in. Your onboarding buddy will be by your side from day one.

Sounds cool? Great, then just send us your resume. We don't need a cover letter!