IT Business Analyst

We are looking for an IT Business Analyst to join our growing global team at Sectigo.

The IT Business Analyst will play a crucial role in enhancing our ERP systems, driving efficiency and effectiveness across the organization. The BA will collaborate with business leaders, find solutions to issues, and ensure clear requirements, roadmaps, use cases, UAT test cases, expected outcomes, and delivery timetables. While some project management and technical administration tasks may be involved, the primary focus will be on documentation and analysis of solutions for various projects. A strong understanding of CRM, ERP, Billing, Expensing and Marketing system software is essential.

This is a full-time position working in the hybrid model (at least 3 days a week) from our Ottawa office.

Here are the core functions, responsibilities, and expectations for this role:

• Collaborate with stakeholders to gather and analyze business requirements, ensuring alignment with business and project goals.
• Document detailed system specifications, including both functional and non-functional requirements.
• Create comprehensive use cases, process flows, and wireframes to illustrate system functionality and user interactions.
• Work closely with development teams to ensure accurate implementation of requirements.
• Identify and mitigate roadblocks and risks during project planning, proposing effective solutions.
• Develop and maintain UAT test cases and coordinate testing efforts.
• Communicate effectively with business leaders to align project goals and expectations.
• Monitor project progress, track deliverables, and adjust timetables as needed.
• Provide ongoing support for system enhancements and updates.
• Create and deliver training materials and sessions for end-users to ensure effective use of systems.
• Other duties assigned and related to the nature of this role and company initiatives.
• Be able to Review all ERP related issues and provide solutions.
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.