IT Business Analyst

About the Role：
The company is expanding its IT service team to meet the growing demand for integrated client solutions. We are seeking a dedicated ICT Business Analyst (Client Solutions & System Integration) to focus on bridging client-specific IT needs with end-to-end system integration, ensuring seamless alignment between custom software, network solutions, and client business objectives. This role is targeting specialized client service and system integration requirements.

Key Responsibilities：
● Collaborate directly with home users, local businesses, and student clients to conduct in-depth needs assessments, identify pain points in existing IT setups (e.g., network inefficiencies, software incompatibility), and document client-specific requirements in actionable reports.
● Design integrated IT solutions that combine custom software development, network configuration, and technical support, ensuring compatibility with clients’ existing systems and scalability for future growth.
● Lead client-facing project phases, including solution presentation, implementation coordination, and post-delivery feedback collection, to ensure client satisfaction and repeat business.
● Develop client-centric documentation, including system integration guides, technical support manuals, and training materials tailored to non-technical users (e.g., home users, small business owners).
● Collaborate with internal technical teams (software developers, network engineers) to resolve integration issues, optimize client-specific workflows, and ensure timely delivery of custom solutions.
● Monitor client IT system performance post-implementation, propose proactive optimization plans, and stay updated on industry integration trends (e.g., cloud migration, cross-platform compatibility) to enhance service offerings.

Essential Requirements：
● Minimum 5 years of relevant experience in ICT business analysis, with a focus on client-facing solution design and system integration .
● Proficiency in client needs assessment tools, system integration methodologies, and business process mapping for end-user scenarios.
● Proven track record of translating client requirements into integrated IT deliverables
● Strong understanding of system development lifecycle (SDLC) in client-focused projects, plus expertise in cross-platform integration, cloud-based solutions, and user-centric design.
● Excellent communication skills to interact with non-technical clients, plus the ability to collaborate with internal teams and work independently on client-specific projects.