IT Business Analyst (Hybrid position)

We are seeking a highly skilled and motivated LIMS Process Expert to join eLIMS-NG Business Integration and Rollout (BnR) Team. The ideal candidate will be responsible for managing, optimizing, and supporting our eLIMS-NG processes while providing exceptional training, communication, and support to end users and business stakeholders. This role is crucial in ensuring that the system is utilized efficiently, meets the needs of the organization, and aligns with business objectives. The ability to quickly learn about specific process areas and work autonomously is essential for success in this position.

POSITION & OBJECTIVES:

• Work closely with business units to understand their needs and provide insights on how the eLIMS-NG can support their objectives.
• Rapidly gain understanding of specific process areas to effectively support and optimize eLIMS-NG.
• Collaborate with project management to ensure projects are delivered on time, within scope, and within budget, coordinating efforts across cross-functional teams and stakeholders.
• Collaborate with lab, IT teams, and other stakeholders to optimize their processes and workflows.
• Conduct comprehensive gap analyses to identify gaps in the system as compared to the business processes. Develop and implement actionable plans to address identified gaps, ensuring that the eLIMS-NG meets the evolving needs of the business.

• Identify opportunities for process improvement and adapt eLIMS-NG solutions to enhance system performance and user satisfaction.

• Create user friendly training materials, manuals, and job aids to support end users in navigating eLIMS-NG.
• Conduct regular training sessions, workshops, and one-on-one coaching to ensure users are proficient in utilizing the system.
• Assess training effectiveness and provide ongoing support to address any gaps in knowledge or skills.

• Act as the primary point of contact for inquiries, troubleshooting, and technical support.
• Provide timely responses to user queries and support requests, ensuring a high level of customer service and satisfaction.
• Facilitate clear and effective communication between technical teams, laboratory staff, and business stakeholders to resolve issues and ensure alignment on processes.

• Exhibit a high level of autonomy in managing tasks, making decisions, and driving initiatives with minimal supervision.
• Proactively identify areas for improvement and take ownership of projects from conception through to implementation.
• Maintain accurate records of system changes, training sessions, and support activities.