IT Application Functional Support

IT Application Functional Support Place of work: Warsaw Technologies we use Operating system Windows Your responsibilities Acting as the primary escalation point (2nd line) for complex functional issues related to deals origination Taking full ownership of incidents from initial report through to successful resolution and communication back to the business user Methodically analyzing production incidents, focusing on topics such as transactional flows or calculation discrepancies to identify root cause and implement corrective actions Collaborate with IT teams to resolve technical issues and ensure minimal disruption to business operations Develop and maintain knowledge of application functionality and technical capabilities to provide effective support Analyze and troubleshoot complex functional issues related to deals origination Identify and document lessons learned from incident resolution and implement process improvements Provide timely and accurate communication to stakeholders on the status of incidents and resolutions Ensure compliance with IT policies, procedures, and standards