IT Administrator & Hardware Operations (m/w/d)

We are looking for an experienced IT administrator to support our ticketing and events business. As a key member of our team, you will be responsible for ensuring the smooth operation of our office IT systems, hardware logistics, and technical maintenance. Your goal: to provide a seamless working environment for our team and ensure perfect hardware logistics for our clients.

You will not only be responsible for equipping our workspaces but also proactively manage seasonal fluctuations. Whether it's organizing hard tickets during the winter peak or maintaining our Apple fleet - you'll have the processes in sight and work closely with the department to continuously optimize them. You can expect a dynamic environment where technical know-how meets hands-on mentality. Ready to take the next growth step with us?

About us: We see ourselves as an innovative company in the ticketing and events industry, combining long-standing experience from event, leisure, sports, and trade fair sectors with cutting-edge technology to create an intuitive software solution. Since 2014, our team of around 80 employees has been working together with great enthusiasm to ensure a smooth workflow before, during, and after an event.

Tasks

• Office IT & Administration: You will be responsible for organizing and equipping workspaces as well as administering internet and telephone systems.
• Hardware Operations: You will manage the operational business in the hardware sector, including returns, shipping, and professional communication with our clients.
• Maintenance & Care: You will ensure the readiness of our hardware inventory through regular maintenance and careful care.
• Hard Ticket Management: You will support seasonal and project-based hard ticket management and keep track even during peak periods.
• Project Work: You will accompany technical projects and actively support in the seasonal business (winter/summer) to ensure scalability.
• Process Optimization: You will bring yourself into action to question existing workflows within the team and shape them together more efficiently.

Qualification

• Qualification: You possess a completed education or degree in the technical field or equivalent qualification.
• IT Expertise: You are technically inclined and bring fundamental experience in handling Apple products (macOS, iOS) as well as the Android operating system.
• Work Style: You work independently, reliably, and structured: even when multiple requests come in at once during peak periods.
• Engagement: You show high engagement and are willing to be available as a point of contact (telephonically) on Saturdays in exceptional cases.
• Team Player: You enjoy working together with the team and have fun driving processes forward in joint sparring.

Benefits

• Modern Apple Hardware
• Work-Life Balance: Company fitness (Urban Sports membership), flexible working hours, and home office, 2 days of company holidays
• You'll get to the modern and central office with the best Cologne view (including Dom view), social area, beverage, muesli, and fruit flat
• JobRad: Lease your new dream model through us
• Good Insurance: Take advantage of company-sponsored disability and old-age insurance
• A open and appreciative atmosphere in the working day and beyond - enjoy with us unique summer festivals, Christmas parties, and various other team activities

In addition to the professional requirements, we are looking for people who fit in. Insights into work and company culture can be found on our kununu profile and Instagram, feel free to drop by! 🙂

Are you interested in shaping the growth of ticket i/O actively? Then we look forward to your application! Please submit additional questions or apply directly with your resume, salary expectations, and possible start date to Laura.

We're looking forward to your application!

Your team from ticket i/O

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