Internship / Stage Customer Service (Supply Chain)

We're looking for a Customer Service / Supply Chain Intern to strengthen our team in Brussels. You will be integrated in the Belux supply chain and become part of the team responsible for the customer service of Out of Home customers for our coffee & tea brands in Belgium. This will give you the insights on how your coffee or tea is ending up at our customers, and finally in your cup. Because everyone deserves the cup of coffee or tea they love!

Your main responsibilities:

• You will actively be integrated in the customer service team, where you are asked to be a supportive member and take a responsibility on projects and day to day operations.
• A large part of the tasks will be operationally,supporting the team in the day to day operations, for example:
  • Contacting customers to align on orders
  • Ensure On Time In Full (OTIF) deliveries of the orders
  • Support the team in cross-functional initiatives to tackle issues
• Another part of the tasks consists of using the experience from the operational activities to support & initiate improvement proposals, within the function as well as cross-functional within supply chain
• You will work closely together with the other internal departments like Sales, Finance & marketing. Next to this you will also be exposed to external cooperation with our 3th party logistics.
• Sustainability plays an important role in our local supply chain. In your role you will also be integrated in our local supply chain projects.