International Sales Support Assistant

Job description

Overseeing the recertification process, which includes sending and reviewing application forms to existing customers, contacting clients, and ensuring follow-ups within the timeline defined by QIMA.
Generating quotes for new clients and providing support to the Business Development Managers (BDMs).
Sending emails containing certification contracts.
Assessing the compliance of sales documents and forwarding them to the scheduling department for audits.
Organizing and archiving electronic documents efficiently.
Assisting customers with inquiries related to the QIMA services
Handling incoming phone calls with professionalism.
Contributing to the creation of basic reports upon request.
Creating and managing potential in the Zoho system, ensuring that all information is correct and up to date.
Recording all activities in Zoho (emails, calls) to ensure accurate tracking.
Registering interactions with existing and potential clients to maintain comprehensive records.
Verifying client information to maintain accurate data across all systems (QIMA systems, Zoho, QIMACert).
Creating Sales Orders in NetSuite as requested.
Engaging in ongoing education through technical classes and seminars to enhance knowledge of services provided by QIMA.
Performing additional related tasks as necessary at the discretion of management.

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