International Voice Process

We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally. Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards. Key Responsibilities

• Education: Graduate & Undergraduate both can apply
• Interview Mode: Virtual Interviews are available
• Working Days: 5.5 Days working
• Language proficiency: must be certified at least at the C1 level.
• Comfortable with rotational shifts & fast-paced environment.

● Handle 40–50 inbound customer calls per day related to E-Commerce retail services.

● Assist customers with queries such as: ○ Order cancellation ○ Refund requests ○ Lost or missing orders ○ Return requests ○ Payment issues or money-back requests

● Provide clear, professional, and empathetic customer support.

● Follow standard operating procedures while resolving customer issues.

● Maintain high-quality service and adhere to defined KPIs.

● Accurately document customer interactions in the system.