605 Marina Bay Sands Pte Ltd
1 week ago
Intern, Paiza Butler
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Company information
- Company
- 605 Marina Bay Sands Pte Ltd
- Location
- Singapore Singapore
- Posted
- 1 week ago
Job description
Be part of our diverse and inclusive team.
Job ResponsibilitiesAssist in performing VIP Guest meet and greet, escort guest within premises and farewell process according to the service standards. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Adapt to changes and ensure adherence to organizational operating procedures and service standards. Collaborate closely with all internal team and relevant departments to ensure seamless guest experience. Perform Butler personalized service by remembering guest preferences, anticipating guest needs, respond promptly, according to service standards and always ensure guest satisfaction. Responsible of cleanliness and orderliness of butler suites, ensure with complete suites set-up, daily amenity arrangements, equipment are in good working condition. Assist in-room dining service. Respond to guest requests and answer queries; able to do quick research if an answer is not readily available, liaise with other relevant departments and act professionally according to service standards. Attend to laundry, dry cleaning, ironing, mending, and shoe polishing as needed. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries, and packages. Apply Operational Risks Follow Marina Bay Sands Workplace Safety and Health Policy practices. To comply with all MBS policies and guidelines. Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc. Observe activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department. Respond to emergency situations Participate Employee Engagement Practice well-mannered and always groomed as per company standard Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture. Self -Motivate for continuous learning and development Involve in Documentation, Financial and report management Attend scheduled departmental meetings as required. Contribute ideas in support of the company vision, mission, value, and guiding principles. Active involvement in Sands Care and sustainability programs. Perform any other duties and responsibilities as and when assigned by Management.
Job RequirementsEducation & Certification Applicant must be a full-time matriculated student. Internship should contribute to school graduation requirements.
Experience No experience required as training will be provided.
Other Prerequisites Proficient in the use of Property Management System Capable to use Microsoft Office applications and presentation skills Having a good command of spoken and written English, and any additional language is an advantage Pays attention to details and have strong customer service skills Mature, meticulous, resourceful, organized, and able to work independently A team player and takes initiative to assist other Team Members when required Have impeccable follow-through; and “Can Do” attitude and mindset. Be ready to work every day and every shift Good guest relation and problem-solving skills Good planning and execution skills To be able and willing to work on rotating shifts including weekends and public holidays.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.
Required skills
- initiative
- english
- team player
- training
- regulations
- laundry
- documentation
- retail
- cleanliness
- rotating shifts
- hospitality
- environment
- ironing
- planning
- guidelines
- promotions
- problem-solving skills
- hotel
- presentation skills
- financial management
- guest satisfaction
- department
- entertainment
- microsoft office applications
- customer service skills
- organized
- orderliness
- learning and development
- procedures
- guest experience
- business ethics
- emergency situations
- shopping
- employee engagement
- mindset
- meticulous
- weekends
- awards
- resourceful
- attention to details
- rules
- service standards
- rooms
- policies
- accidents
- certified
- public holidays
- deliveries
- communities
- fire
- errands
- social impact
- workplace safety and health
- team members
- property management system
- festivals
- in-room dining
- packages
- guest queries
- execution skills
- guest relation
- personalized service
- guest requests
- equal opportunities
- can do attitude
- abuse
- equitable
- diverse
- dining
- vandalism
- suites
- dry cleaning
- guest preferences
- report management
- local community
- inclusive workforce
- follow-through
- departmental meetings
- growth ambitions
- environmental stewardship
- signature events
- work independently
- operational risks
- company vision
- talent base
- guiding principles
- security department
- accolades
- company mission
- sustainability programs
- integrated resort
- company value
- matriculated student
- vip guest
- organizational operating procedures
- mending
- shoe polishing
- flight ticket purchase
- work incidents
- suspicious characters
- suspicious items
- suspicious activities
- company standard
- onembs culture
- sands care
- school graduation requirements
- rules of conduct
- architectural marvel
- crown jewel
- rooftop infinity pool
- corporate citizen
- community engagement programme
- global sustainability programme
- sands eco360
- global sustainable tourism council
- industry criteria for hotels and accommodations
- expo & convention
- venue of the year
- singapore mice awards
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