Integration Technical Support Specialist

WHAT YOU'LL BE WORKING ON

• Respond to merchant and account manager requests via the ticketing system
• Set up new merchants and payment methods, and maintain or update existing ones
• Onboard new payment providers and launch new provider methods into production
• Test new payment integrations and ensure smooth operation in production
• Troubleshoot technical issues for merchants and providers, consult with client support and account managers
• Configure payment routing and limits based on incoming requests
• Investigate incidents and technical problems, preparing reports for the development team
• Proactively suggest improvements and automation opportunities for support processes together with the team

• 2+ years of experience in technical support, payment operations, or FinTech/online payments
• Familiarity with acquiring, online payments, or banking
• Empathy and a genuine desire to help clients - their pain is your pain
• Basic technical literacy and the ability to work with technical documentation
• Ability to multitask and stay focused with multiple chats and notifications
• Strong written and verbal communication skills
• Ability to formulate clear questions and find solutions efficiently
• Experience with tools like Jira, Slack, or other ticketing systems
• Fluent Russian and English at B1/B2 level or higher

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Private health insurance coverage
• 20 days of vacation time; bank holidays; sick leaves; additional birthday day off
• Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture

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