Intacct Product Specialist

We are looking for a Product Specialist to deliver exceptional customer and technical support for Sage products. Experience & Work Model: 2–5 years of experience in Product Support / Technical Support / Application Support Hybrid work model – 3 days working from the office Night shift role: 11:00 PM – 8:00 AM Key Responsibilities: Identify root causes of software or system issues through strong probing, analysis, and troubleshooting. Act as a frontline technical resource, driving first-call resolution and ensuring timely issue escalation when necessary. Collaborate with internal teams to resolve complex issues and provide proactive support to customers. Develop and maintain in-depth knowledge of Sage products and services, including Intacct. Provide exceptional customer service by responding promptly to customer inquiries, resolving issues efficiently, and communicating effectively. Utilize strong problem-solving skills to identify and address root causes of software or system issues. Stay up-to-date with product releases, updates, and changes to provide the best possible support to customers. Work closely with internal teams to resolve complex technical issues and ensure timely issue escalation when necessary. Provide proactive support to customers by identifying potential issues before they become major problems.