Insurance and Finance Representative - Customer Service (m/w/d)

Your main tasks include checking and processing detailed performance documents, as well as editing incoming correspondence and telephone inquiries. If there are uncertainties, you request necessary information or relevant documents, consult experts if needed, and support the clarification process from a professional and legal perspective.

• You settle claims within the existing powers of attorney and prepare procedures for payment to a higher authorized person when necessary.
• You provide commitments and present a justified decision-making template in cases of doubt to a higher authorized person.
• Your additional tasks include checking processes of other employees as part of performance-specific quality control and IKS measures, if you have the corresponding power level. You will conduct the necessary follow-ups.
• Processing customer complaints is also one of your tasks, as well as temporarily or permanently taking over special tasks in your own work area, for example, test tasks during the development of technical systems or participating in professional working groups.
• You review invoices in the outpatient, inpatient, and dental sectors – up to payment.
• Interest in medical topics? We'll also discuss that.