Lexware
1 year ago
Innovator:in for Future Customer Service
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Company information
- Company
- Lexware
- Location
- Deutschland, Baden-Württemberg, Freiburg im Breisgau Germany
- Posted
- 1 year ago
Job description
- You develop and test new service ideas beyond standard requests – from small, smart helpers (e.g. automatically generated emails to suppliers with faulty invoices) to larger concepts like onboarding wizards, customer success approaches
You conduct customer interviews, observe trends, and experiment with low/no-code tools to make ideas quickly tangible – without bottlenecks
You work closely with product, support, and data teams together to find out where we can proactively offer real added value and how these solutions can be scaled into the organization later
You combine technology with human proximity: You recognize when empathy and personal consulting make a difference
You help shape an innovation culture in which rapid testing, learning from errors, and joint celebration of successes are self-evident
Our team language is German, so very good German skills (at least C2) are a must
Required skills
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