Field Engineer F/H/X

Field Engineer

🌍 Genetec - Protect the everyday

A Canadian company with a global reach, we are driven by innovation and equipped with a wide range of solutions encompassing intelligence, security, and operations. Our clients operate across all sectors, whether public or private, notably in airports, education, and government. At Genetec, we foster communication, creativity, and continuous learning, thus offering everyone the opportunity to thrive in their own professional journey.

Our company, made up of over 2400 people, consists of diverse individuals, passionate about their work and open to exploring new ideas. We prioritize the success and well-being of our employees, as evidenced by the results of our internal engagement survey, with a score of 4.4/5.

Discover the work environment and culture of Genetec in this video!

💡 The missions

We are currently seeking a Field Engineer who will provide professional services remotely and on-site to Genetec clients. Their missions will include remote and on-site technical support, system deployment and commissioning, audits and site assessments, while acting as the primary technical point of contact between Genetec and its clients.

Join us to make a difference! 🚀

🔎 What your day-to-day will look like

• Apply your technical expertise to our clients by performing support, installation, audit, assessment, and maintenance interventions for Genetec solutions, both remotely and on-site.
• Play a key role as a technical reference on strategic projects carried out with our partners and clients.
• Develop lasting trusting relationships with our clients and support them in the success of their projects.
• Become a true expert in Genetec solutions and actively contribute to their adoption and optimization.
• Ensure rigorous follow-up of incidents and interventions within our management tools and CRM.
• Coordinate the escalation of critical situations and mobilize the right resources to ensure customer satisfaction.
• Provide effective solutions and ensure rapid resolution of encountered issues.
• Assist clients by advising them on best practices, technological evolutions, version upgrades, and system integration or optimization projects.
• Produce the necessary reports and recommendations to provide clear visibility on the status and performance of deployed environments.

🌟 About you:

*We encourage you to apply even if you don't meet all the criteria. We offer support to help you reach your full potential in this role.*

• Degree in Computer Science, Electrical Engineering, or equivalent experience.
• Experience in customer relations, technical support, and/or project management.
• Excellent command of the administration and troubleshooting of Windows environments (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.).
• Solid knowledge of IT network principles and IP protocols.
• Good understanding of network storage solutions (SAN, NAS, iSCSI), associated best practices, and server virtualization concepts.
• Proactive and solution-oriented attitude, with the ability to manage multiple subjects simultaneously and prioritize effectively.
• Excellent analytical skills and a strong desire for continuous learning to keep pace with technologies and software.
• Team spirit while being autonomous in managing your workload.
• Excellent communication skills, with professional proficiency in French and English.
• Availability for business travel representing approximately 30 to 40% of the time.

💥 Your technical expertise:

• Experience in deploying and troubleshooting safety and security systems, including:
• Video surveillance (IP cameras, encoders, video matrices, digital recorders, etc.).
• Access control (readers, controllers, cabling, etc.).
• License Plate Recognition (LPR/ALPR) systems and technologies.
• Technical certifications such as Microsoft, CCNA, SQL Server, VMware, or equivalent

💎 Even better if you have:

• Knowledge of programming languages such as C#, Visual Basic, VBScript, PowerShell, or equivalent.
• Familiarity with Microsoft SQL Server.

Want to join the adventure? 🚀

Genetec promotes equal opportunity as an employer. We value diversity and inclusion, not only in our recruitment approach but also through the training and professional development we offer. We collaborate with external organizations and implement internal initiatives to create a welcoming work environment for talent from all backgrounds.

🏆 4.5/5 approve in our internal Engagement Survey: "People of all ages, gender identities, races, sexual orientations, physical or mental abilities, ethnicities, and perspectives are valued here."

To learn more about us, visit our website!

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