Agence de services et de paiement
3 days ago
Production Monitoring Engineer - Level 2 Support M/F
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Company information
- Company
- Agence de services et de paiement
- Location
- Montreuil, Île-de-France, France France
- Posted
- 3 days ago
Job description
_______________________
Domain: Digital
Nature of the position: Permanent - PASP001483
Status: Civil Servant - open to contract employees
Corps: AAE/IAE
RIFSEEP Rating: G3.B
Professional Path Rating: 1
For contract employees
Legal basis for the contract: L 332-1
Education level: from Bac +3 (Bachelor's degree equivalent)
Contract duration: up to 3 years
Job vacancy date: 12/15/2026
Application deadline: 10/25/2026
________________________
Professional Environment
The Agence de Services et de Paiement (ASP) is an administrative public establishment under the dual supervision of the Ministry of Agriculture and the Ministry of Employment. ASP is the leading European paying agency for Common Agricultural Policy (CAP) aid.
Within the Directorate of Agricultural Direct Support, the proposed position is attached to the service responsible for project management assistance for the Integrated Management and Control System (SIGC), which underpins the management of CAP direct aid (300,000 farmers and 8.5 billion Euros managed).
The Operations Directorate is organized into 4 sectors. The proposed position is located within the “production monitoring, automatons, and security” sector, responsible for user assistance, management of activities related to hosting and functional and technical architecture, and the definition and monitoring of IT security audits.
Objectives
This position aims to ensure that the ISIS/Telepac production information system provides the service expected by its users.
The incumbent, with their partner, will provide Level 2 support to users, as well as monitor the proper functioning of the system using technical and functional monitoring tools, and manage the various actions necessary for the payment campaigns. They will act as the liaison with external stakeholders involved in this mission.
Missions
As part of their Level 2 support mission, the incumbent will be responsible for:
Receiving incident reports from internal Level 1 support and outsourced support
Reproducing and qualifying incidents for transmission to functional teams or the maintenance provider
Monitoring the development of fixes and providing feedback to users
Operational monitoring of the outsourced support provider, particularly during the online declaration campaign
The incumbent will also ensure the monitoring of the system's proper functioning
Using technical and functional monitoring tools, they will anticipate the occurrence of problems
They will manage certain processes necessary for the system's proper functioning
Within their sector:
The incumbent will be required to occasionally contribute to all tasks within their sector and to be proactive in improving the functioning of the ISIS/Telepac system and the teams responsible for it.
Working Relationships
The incumbent of the position will have privileged relationships with the following contacts:
Business units providing Level 1 support
Provider handling telephone support
Providers responsible for the IT system project management of the directorate
Other sectors of the Operations Directorate: functional experts, acceptance engineers, architects
External partners and data providers
Knowledge
User support practices
Knowledge of IT project management practices
Knowledge of functional expertise or acceptance roles
Skills
Synthesis skills and writing ability
Ability to understand users' business needs
Ability to read and understand functional specifications
Rigor in incident tracking
Personal Qualities
Responsiveness and adaptability
Communication and teamwork skills
Specific Working Conditions
None
________________________
Contacts for any information
Damien SEUX
Sector Manager
Director of Operations
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Required skills
- knowledge
- skills
- teamwork
- communication
- security
- it project management
- adaptability
- architects
- digital
- level 1 support
- permanent
- functional specifications
- level 2 support
- telephone support
- public establishment
- cap
- incident reports
- user support
- objectives
- responsiveness
- production monitoring
- external partners
- technical architecture
- user feedback
- asp
- hosting
- missions
- business units
- professional environment
- contacts
- data providers
- director of operations
- external stakeholders
- functional teams
- bac +3
- contract duration
- personal qualities
- it system project management
- working relationships
- functional expertise
- application deadline
- operational monitoring
- user assistance
- functional experts
- functional architecture
- synthesis skills
- civil servant
- sector manager
- incident tracking
- operations directorate
- it security audits
- outsourced support
- contract employee
- pasp001483
- aae/iae
- g3.b
- professional path rating
- job vacancy date
- agence de services et de paiement
- ministry of agriculture
- ministry of employment
- european paying agency
- common agricultural policy
- directorate of agricultural direct support
- project management assistance
- integrated management and control system
- sigc
- direct aid
- automatons
- isis/telepac
- production information system
- technical monitoring tools
- functional monitoring tools
- payment campaigns
- reproducing incidents
- qualifying incidents
- maintenance provider
- fix development
- online declaration campaign
- system functioning
- anticipating problems
- managing processes
- sector tasks
- proactive improvement
- acceptance engineers
- acceptance roles
- writing ability
- understanding business needs
- specific working conditions
- damien seux
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