Network Security Engineer Support L2/L3 Palo Alto

Nomios, a key player in the integration of security and network infrastructures, offers its clients tailor-made solutions concerning: audit and consulting, integration, support, managed services, SOC, GRC, long-term support, and training. Located throughout the national territory, Nomios ensures its clients proximity and quality service.

Within a team of experts, you will assist our clients in resolving complex incidents related to network and security infrastructure, whether software or hardware. Your responsibilities:

Support

• After ruling out manipulation or installation errors, confirm the incident and perform a precise diagnosis quickly.

• Provide one or more solutions to the client as soon as possible.

• Follow up and assist in the implementation of incident resolution.

• Respond to client emails (addressed to the mailing list: ----- and update relevant procedures, repositories, and documentation.

Continuous Improvement

• Create prototypes to reproduce incidents and find ways to avoid them.

• Test the behavior of the latest versions released by manufacturers

Personal Development

• Continuously train yourself, with or without external help (and external services or not), on new techniques and new hardware referenced by the company NOMIOS.

• Participate in integration projects to learn how to operate in a client context, on production architectures.

Organizational

• Participate in planning morning/evening shifts

• Adhere to defined working hours to ensure client call handling

You have a minimum of 5 years of experience and expertise in Palo Alto technology.

Service-oriented and focused on client satisfaction, you are pedagogical and possess excellent interpersonal skills. Mutual aid and solidarity come naturally, even indispensably, to you, so don't hesitate to join us.

Position also open at the Rennes, Bordeaux, Tours, and Lyon offices

Benefits:

Health insurance, Meal vouchers, Employee representative committee (CSE)...

Our values:

Sébastien KHER, our CEO, has been developing his company since 2004, relying on mutual trust, autonomy, and listening to his employees, as well as on good humor and the pleasure of sharing. Above all, we are looking for a candidate who shares our values: professionalism, flexibility, and kindness.

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