Intermediate Service Desk Engineer

At Ikusi we are looking for talent like you, if you meet the profile do not hesitate to participate

Job Objective:

Provide customer support by phone and email, acting as the first point of contact between users and support groups. Generate and manage incident and request tickets, carrying out the necessary follow-up until the resolution and closure of the tickets.
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Knowledge, Skills, and Abilities:

Language:

Education and Experience Requirements:

Education:

Location:

MEX - Monterrey

Benefits and Perks:

• Salary 100% contributed to IMSS

• Profit Sharing (according to company results)

• Christmas bonus equivalent to 15 days of salary

• 12 days of vacation in the first year (progressive increase of 2 days per year)

• Vacation premium of 25%

• Continuous health and wellness programs at work

• Medical advice

• Psychological counseling

• Major medical expense insurance

• Life insurance

• Funeral insurance (primary)

• Access to digital libraries

• Alliances with universities

• Digital collaboration tools

• Courses and certifications

• Job promotions

• Additional rest days to those stipulated by law

• Paternity leave (5 days), Marriage leave (5 days) Death of immediate family member (3 days)

• Wellhub

• Family events

Observations:

This company has an inclusive and non-discriminatory recruitment and selection process. It offers equal employment opportunities to candidates, regardless of: race, color, religion, gender, sexual orientation, marital status, nationality, disability, or any other