Technical Support Engineer

WE ARE HIRING A TECHNICAL SUPPORT ENGINEER

Company dedicated to the provision of administrative and construction services.

REQUIREMENTS:

• Education: Computer Systems Engineering, Information Systems, or related field.
• Experience: Minimum 2 years of experience in similar user support roles.

FUNCTIONS:

• Incident Attention and Resolution: Receive, diagnose, and resolve support tickets (hardware, software).
• User Support: Resolve problems with computer equipment, printers, peripherals, and applications.
• Endpoint Administration: Installation, configuration, and maintenance of equipment (laptops, desktops).
• Account and Access Management: Additions, deletions, and changes in Active Directory, email, VPN, network permissions.
• Basic Network Support: Connectivity diagnostics and resolution of Wi-Fi/LAN problems.
• Preventive Maintenance: Operating system updates, security patches, backups.
• Perform administrative activities related to the area (supplier payment management, equipment and supplies inventories, budget control).

TECHNICAL KNOWLEDGE:

• Windows 11 and MacOS Operating Systems - Advanced
• Support Tools - Advanced
• Information Security - Intermediate
• Remote Desktops - Intermediate
• Office 365 Administration Console - Intermediate
• Supplier Coordination - Intermediate
• Active Directory - Basic
• Antivirus Administration Console - Basic

COMPETENCIES:

Self-supervision / Service Orientation / Problem Solving / Effective Communication / Proactivity / Adaptability to Change / Advising Capacity / Customer Service / Effective Time Management