Customer Quality Engineer

The Customer Quality Engineer is responsible for ensuring that customer requirements and expectations are met throughout the product lifecycle. This role acts as the main liaison between customers and internal teams regarding quality issues, driving problem resolution, continuous improvement, and customer satisfaction. Key Responsibilities Act as the primary point of contact for customers regarding quality concerns and issues. Manage customer complaints and lead problem-solving activities using root cause analysis and corrective actions to ensure timely and effective resolution. Collaborate with cross-functional teams to identify and implement process improvements that drive quality enhancements and reduce defects. Develop and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams to ensure alignment and effective communication. Provide regular updates on quality performance metrics and trends to senior management and other stakeholders. Identify and prioritize quality improvement opportunities through data analysis and collaboration with cross-functional teams. Implement and track key performance indicators (KPIs) to measure the effectiveness of quality initiatives and drive continuous improvement. Develop and maintain a comprehensive understanding of customer requirements, expectations, and industry standards to ensure alignment and effective communication.