Infrastructure Support Analyst - ST-FNC240301 001/01

The Company: Our Client is a leading communications technology enterprise. They are expanding the team and are looking for an Infrastructure Support Analyst. The Role: 24 x 7 Operations for pro-active monitoring on infrastructure. Provide 1st level troubleshooting on all reported incidents or system triggered alerts and escalation to level 2 resolver groups as per work instructions. Track and provide timely updates to customers on status of outstanding issues within target service level. End-to-end responsibility for incident resolution, ensuring minimal impact on business operations. Collaborate with other teams to identify and implement process improvements. Develop and maintain knowledge of infrastructure components, including network devices, servers, storage systems, and databases. Stay up-to-date with the latest technology trends and advancements in the field. The Ideal Candidate: Strong analytical skills, excellent problem-solving abilities, and a keen eye for detail. Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. Bachelor's degree in Computer Science or related field, or equivalent experience.