Information Technology Support Engineer

Hi, New Opportunity – IT Support Engineer We’re working with a leading global tech organization that is looking for an experienced IT Support Engineer to join their in Sorocaba, Brazil. Job Title: IT Support Engineer Location : Avenida Hollingsworth, 325, Sorocaba, Brazil Overview We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and high-quality technical assistance to end-users. Key Responsibilities: • Provide on-site technical support for hardware, software, and network issues; • Troubleshoot and resolve technical problems in a timely manner; • Collaborate with the IT team to identify and implement process improvements; • Develop and maintain strong relationships with stakeholders; • Stay up-to-date with industry trends and best practices. Requirements: • Bachelor’s degree in Computer Science or related field; • 3+ years of experience in IT support; • Strong understanding of Windows, Linux, and macOS operating systems; • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint); • Knowledge of network protocols and devices (TCP/IP, DNS, DHCP, routers, switches); • Experience with help desk software and ticketing systems; • Excellent communication and problem-solving skills. Benefits: • Competitive salary and benefits package; • Opportunities for professional growth and development; • Collaborative and dynamic work environment; • Flexible working hours and remote work options.