Industrial Equipment Post-Sales Manager

We are looking for an Industrial Equipment Post-Sales Manager to join our team and ensure continuous customer satisfaction. As a post-sales manager, you will be responsible for leading the post-sales department, ensuring that our products and services are delivered with the highest quality and meet the expectations of our industrial clients.

The Post-Sales Manager will play a crucial role in managing client relationships after sales, leading a team of technicians and customer service representatives. You will be responsible for resolving problems, implementing continuous improvement strategies, and training your team to offer exceptional service. We are looking for a passionate leader who shares our mission of excellence in service.

• Lead and manage the post-sales department, ensuring correct implementation of processes and procedures for customer service.
• Develop and execute strategies to improve customer satisfaction and foster long-term relationships.
• Supervise the performance of the post-sales team, providing ongoing support and training.
• Mange problem resolution and client complaints in an efficient and effective manner.
• Collaborate with other departments to ensure a smooth communication flow and an integrated approach to customer service.
• Gather and analyze customer satisfaction data to identify areas for improvement.
• Prepare department performance reports and present results to senior management.

Requirements

• Bachelor's degree in Business Administration, Engineering or related field.
• Minimum 5 years of experience in post-sales management or customer service in the industrial equipment sector (ESSENTIAL)
• Excellent leadership and team management skills.
• Ability to resolve problems and manage difficult situations with clients.
• Strong communication skills, both verbal and written.
• Customer-oriented focus and continuous improvement mindset.
• Knowledge of project management and data analysis.
• Ability to work in a dynamic environment and adapt to changes.
• Mastery of office management tools and software (Microsoft Office, CRM).
• Advanced English is a plus; other languages are valued.

Benefits

$70,000 gross salary

Labor law benefits

Superior benefits

Cuautitlán Izcalli work zone