Incident Manager (m/f/x)

Job Description Coordinating the cooperation between departments and providers in all operational matters with a focus on incident management Designing, managing, monitoring and orchestrating incident operations processes – including across multiple departments Establishing and following up on quality improvement measures (service improvement process, CIP) Manager on duty in the event of serious disruptions (major incident process) as well as sustainable error correction and management of the necessary measures to ensure the smooth operation of the incident management process. This includes the coordination of all necessary steps, the communication with all involved parties and the monitoring of the process to ensure that the necessary measures are taken to prevent similar incidents in the future. The Incident Manager is also responsible for the documentation of the incident and the lessons learned from it, as well as the implementation of the necessary measures to prevent similar incidents in the future.