Inbound voice process

Responsibilities and Duties

• Provide customer support via phone calls for international customers, in multiple languages.
• Troubleshoot customer queries and requests.
• Manage customer expectations and ensure customer satisfaction.
• Document customer interactions for review and follow-up.
• Utilize computing and technical expertise to respond to customer inquiries.
• Regularly review customer feedback and take measures to improve customer service.
• Inform customers on the steps to follow to exploit services of the company.

Job Brief

• Handle customer’s problems, enquires, and complaints in a professional and timely manner.
• Provide support to customers in multiple languages via phone, email, or chat.
• Recognize and refer potential complaints that require support from supervisors.
• Ensure that customer queries are addressed in a timely and accurate manner.
• Regularly update customer database with accurate information.