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Inbound voice process
Full Time
168000.00 - 210000.00
Job description
Responsibilities and Duties
- Provide customer support via phone calls for international customers, in multiple languages.
- Troubleshoot customer queries and requests.
- Manage customer expectations and ensure customer satisfaction.
- Document customer interactions for review and follow-up.
- Utilize computing and technical expertise to respond to customer inquiries.
- Regularly review customer feedback and take measures to improve customer service.
- Inform customers on the steps to follow to exploit services of the company.
Job Brief
- Handle customer’s problems, enquires, and complaints in a professional and timely manner.
- Provide support to customers in multiple languages via phone, email, or chat.
- Recognize and refer potential complaints that require support from supervisors.
- Ensure that customer queries are addressed in a timely and accurate manner.
- Regularly update customer database with accurate information.
Required skills
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Company information
- Company
- IntellVision
- Location
-
India, Delhi
India - Posted
- 1 year ago
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