Inbound MICE Specialist

Our client is seeking an experienced and polished Inbound MICE Consultant with strong destination knowledge of Southern and East Africa. The ideal candidate is an intuitive, detail-oriented professional with a corporate mindset who thrives in a business-to-business environment.

You will be responsible for end-to-end project management of international MICE programs, including client liaison, itinerary planning, logistics coordination, and execution.

Duties and Responsibilities

• Design and deliver tailored MICE experiences for international corporate clients
• Liaise directly with clients and agents to understand briefings, budgets, and objectives
• Plan and quote group travel itineraries across Southern/East Africa (including incentives, conferences, and events)
• Prepare compelling proposals and presentations using appropriate tools (e.g., PowerPoint, Word)
• Coordinate all logistics: flights, transfers, accommodation, activities, catering, AV, venues, branding, entertainment
• Negotiate rates and terms with suppliers and maintain supplier relationships
• Manage the on-the-ground execution of programs, including hosting, client support, and troubleshooting
• Compile final documentation: travel packs, confirmations, itineraries, vouchers
• Handle financials: costing, invoicing, reconciling supplier payments post-event
• Maintain high service standards and ensure client satisfaction at all times

Key Requirements

• 5+ years' experience in inbound travel and MICE (conferences, incentives, exhibitions, events)
• Strong knowledge of Southern and East African destinations
• Fluent in English (written and spoken); foreign language proficiency preferred
• Highly presentable, polished, and comfortable with corporate B2B client interactions
• Able to manage high-pressure timelines, long hours, and frequent travel
• Strong administrative skills and attention to detail
• Culturally aware and able to relate to diverse, international client needs

Work Environment

• Tight-knit, respectful, family-like team culture
• Hybrid work arrangement (remote, with in-office collaboration once a week from December)
• Access to unique, luxurious experiences across Africa (e.g., five-star safaris, exclusive lodges)