ZARA
9 months ago
IN STORE CUSTOMER EXPERIENCE MANAGER
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Company information
- Company
- ZARA
- Location
- India India
- Posted
- 9 months ago
Job description
Being a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of customer issues and follow problems through to resolution. 4. Meeting with other managers to discuss possible improvements to customer service. 5. To ensure that all customer interactions are in line with the company's values and policies.
Required skills
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