In Room Dining Server (Full-Time)

To serve guests in a professional and polite manner while maintaining the Royal York’s high standards of food and beverage quality, presentation and sanitation. To create a hospitable atmosphere to all internal and external guests while maintaining a professional image in an organized and efficient work area.

• Consistently offer friendly and efficient service and exceed guest expectations
• To respond to guest orders and requests in a timely fashion
• Ensure that the work area is clean, neat and sanitized pre, post and throughout shift
• Ensure that all equipment is in good working order and to report any malfunctions to your direct supervisor/manager
• Bartending and guest suite serving will be required, including amenity orders
• Be knowledgeable of all menu items and dietary requirements – being prepared to answer any guest questions in a concise manner
• Ensure accuracy when reading room numbers, cover count, guest name, food and beverage items, and specific guest requests
• Complete all assigned side duties, including mise-en-place
• Attend all pre-shift briefings and any meetings designated by the supervisor
• Use cooperation and teamwork to provide guests with quality and prompt service
• Be accountable in handling end of shift reports and closing of bills
• To have full understanding of the correct use of dishware, glassware and cutlery
• The server will have read and understood all hotel policies and procedures, rules and regulations as outlined in the employee handbook
• Ensures tables and trays are removed from guest suites, hallways, main and east landings in a prompt manner
• Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
• Adhere to alcohol handling procedures and policies
• Adhere to all LQA standards set for the department
• Will work weekends, holidays and shift work as scheduled
• Any other tasks as assigned