Implementation Specialist Spanish Speaking

At Roofr, we're obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That's what makes Roofr's CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we're excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It's an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. This position is for an existing vacancy. Roofr is growing our Implementation Team, and we're looking for an experienced Onboarding or Customer Success Specialist to help design, deliver, and continuously improve a scalable customer onboarding experience that drives fast time-to-value and long-term product adoption. We onboard hundreds of new customers every month across multiple products, supporting them as they grow and expand their use of Roofr. This role is ideal for a customer-centric, results-driven professional who thrives in high-volume environments and believes great onboarding is the foundation for retention, expansion, and customer advocacy. Time-to-value, adoption, retention, and churn prevention are the name of the game, always with the customer's best interest at heart. What You'll Get to Do: - Own and manage multiple concurrent customer onboardings in a high-volume environment, balancing 1:1 training with scalable, group-based enablement - Guide customers through our product suite, ensuring they understand how to get the most value from their Roofr subscription - Collaborate with cross-functional teams to develop and refine onboarding processes that drive adoption and retention - Analyze customer data to identify trends and areas for improvement in the onboarding process - Develop and maintain relationships with key stakeholders, including customers, sales teams, and other internal partners - Stay up-to-date with product changes and enhancements, providing feedback to improve the overall customer experience - Participate in regular training sessions to stay current with Roofr's products and services. This role is ideal for a customer-centric, results-driven professional who thrives in high-volume environments and believes great onboarding is the foundation for retention, expansion, and customer advocacy. Time-to-value, adoption, retention, and churn prevention are the name of the game, always with the customer's best interest at heart.