Implementation Specialist Spanish Speaking

At Roofr, we're obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That's what makes Roofr's CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we're excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It's an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. Roofr is growing our Implementation Team, and we're looking for an experienced Onboarding or Customer Success Specialist to help design, deliver, and continuously improve a scalable customer onboarding experience that drives fast time-to-value and long-term product adoption. We onboard hundreds of new customers every month across multiple products, supporting them as they grow and expand their use of Roofr. This role is ideal for a customer-centric, results-driven professional who thrives in high-volume environments and believes great onboarding is the foundation for retention, expansion, and customer advocacy. Time-to-value, adoption, retention, and churn prevention are the name of the game, always with the customer's best interest at heart. What You'll Get to Do: - Own and manage multiple concurrent customer onboardings in a high-volume environment, balancing 1:1 training with scalable, group-based enablement - Guide customers through their onboarding journey, ensuring they're fully enabled and empowered to get the most out of Roofr's products - Collaborate with cross-functional teams to develop and refine our onboarding process, leveraging customer feedback and data-driven insights to optimize results - Develop and maintain a deep understanding of Roofr's products and services, staying up-to-date on new features and enhancements - Foster strong relationships with customers, serving as their primary point of contact for all onboarding-related matters - Provide exceptional customer service, addressing concerns and resolving issues in a timely and professional manner - Work closely with our Sales team to ensure seamless handoffs and effective communication throughout the sales process - Stay organized and prioritize tasks effectively to meet tight deadlines and deliver high-quality results - Continuously improve processes and procedures through data analysis and feedback from customers and internal stakeholders. We're looking for someone who is passionate about delivering exceptional customer experiences, has a strong track record of driving adoption and retention, and is excited about the opportunity to join a fast-growing company with a clear vision for success. If you're a motivated, results-driven professional who thrives in high-energy environments and is committed to making a real impact, we'd love to hear from you! We offer: - Competitive salary and equity package - Comprehensive benefits, including medical, dental, and vision insurance, 401(k) matching, and more - Opportunities for growth and professional development within our fast-growing company - Collaborative, dynamic work environment with a talented team of professionals - Flexible work arrangements, including remote work options - Access to cutting-edge technology and tools - Recognition and rewards for outstanding performance - And much more! If you're excited about the opportunity to join our Implementation Team as an Implementation Specialist Spanish Speaking, please submit your application, including your resume and a cover letter that highlights your relevant experience and qualifications. We can't wait to hear from you!