Implementation Specialist

At Roofr, we're obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That's what makes Roofr's CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we're excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It's an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. This position is for an existing vacancy. Roofr is growing our Implementation Team, and we're looking for an experienced Onboarding or Customer Success Specialist to help design, deliver, and continuously improve a scalable customer onboarding experience that drives fast time-to-value and long-term product adoption. We onboard hundreds of new customers every month across multiple products, supporting them as they grow and expand their use of Roofr. This role is ideal for a customer-centric, results-driven professional who thrives in high-volume environments and believes great onboarding is the foundation for retention, expansion, and customer advocacy. Time-to-value, adoption, retention, and churn prevention are the name of the game, always with the customer's best interest at heart. What You'll Get to Do: - Own and manage multiple concurrent customer onboardings in a high-volume environment, balancing 1:1 training with scalable, group-based enablement - Guide customers through their onboarding journey, ensuring that they're getting the most value from our products and services - Collaborate with cross-functional teams to identify and prioritize process improvements, leveraging data-driven insights to drive business outcomes - Develop and maintain a deep understanding of Roofr's products and services, as well as industry trends and best practices - Stay up-to-date on new features and releases, providing feedback and suggestions for future development - Foster strong relationships with customers, ensuring their needs are met and they're satisfied with the overall experience - Identify and escalate any potential issues or concerns to ensure timely resolution - What We Offer: - Competitive salary and equity package - Comprehensive benefits, including medical, dental, vision, and 401(k) - Flexible work arrangements, including remote work options - Professional development opportunities, including training and mentorship - Collaborative and dynamic work environment with a talented team of professionals