Implementation Specialist - 24 month Fixed Term Contract

The Implementation Specialist (IS) is a 24 month-Fixed term contract and client-facing role responsible for:

• Leading implementation and onboarding of merchants to Cybersource products and services.
• Acting as the internal technical and operational SME for Cybersource.
• Supporting the client with Cybersource technical and operational processes.

​This role requires strong technical proficiency, problem-solving skills, and the ability to drive adoption of payment solutions while collaborating with internal Visa teams and managing relationships with client stakeholders.

Key Responsibilities:

• Manage merchant implementation for Cybersource products and services.
• Serve as the technical and operational SME for Visa’s Acceptance Solutions, uplifting knowledge across client functions and identifying opportunities to improve efficiency.
• Proactively identify and drive opportunities to improve client performance by monitoring health metrics and collaborating with specialists.
• Stay current with payment processing trends and technologies to deliver best-in-class client experiences.
• Oversee project timelines and deliverables, handle technical escalations, and provide training and enablement for client teams.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.