TECHNICAL OFFICE EMPLOYEE FOR ASSISTANCE AND AFTER-SALES IN VILLA DEL CONTE

Openjobmetis Spa is looking for, for a client company specializing in the production of windows and doors and solutions for the construction sector, a figure to be integrated into the Assistance and After-Sales Office.

Role and Responsibilities

The person will join a structured team and, after a period of shadowing and training on company products, will become a point of reference for customers and resellers in managing post-sales assistance requests. This is not a simple back-office role: it will be important to understand the reported problems, coordinate with the various company departments, and identify the most effective solutions, accompanying the customer until resolution. What you will do:

• Management of assistance requests and tickets related to post-sales issues;
• Technical support to customers and resellers;
• Management and monitoring of issues related to window and door installation;
• Monitoring installation timelines and coordinating activities necessary for critical issue resolution;
• Daily collaboration with production, technical office, sales, and other company departments;
• Analysis of problems and identification of possible solutions;
• Management of communications with the customer until the request is closed.

Required Qualifications and Skills

Requirements:

• Diploma as a technical expert or surveyor;
• At least 2/3 years of experience in customer assistance, after-sales, technical back-office, or customer service roles, preferably in structured companies;
• Preference for experience in the windows and doors, construction, or related sectors;
• Ability to read technical drawings;
• Good knowledge of Word, Excel, and PowerPoint;
• Excellent interpersonal and communication skills;
• Customer orientation and ability to manage even complex situations;
• Good problem-solving, organizational, and priority management skills;
• Patience and ability to work under pressure;
• Excellent knowledge of the Italian language.

OTHER INFORMATION

WE OFFER initial placement through temporary employment, with a first contract of 1 month + subsequent extensions;

• Concrete possibility of direct permanent hiring by the company at the end of the process, in case of positive outcome.
• Gross annual salary €30,000 - €35,000, based on experience.
• Shadowing and training by senior staff.
• Integration into a collaborative, dynamic, and structured environment.
• Company catering service.
• Growth and consolidation opportunities within the company.
• Work location: Villa del Conte (PD)

This announcement is addressed to all persons, without distinction of sex, in reference to Legislative Decree 198/2006. We reject all forms of discrimination, we believe in equal opportunities, diversity, and inclusion.