Back Office / Customer Service Employee

OBJECTIVE OF THE POSITION: Support the sales force in operational and administrative activities, ensuring efficient management of the order cycle. RESPONSABILITIES: - Insertion, management, and monitoring of customer orders in the company's software system - Preparation of commercial offers, estimates, and contractual documentation - Operational support to the sales network (agents and area managers) - Management of relationships with customers and internal interlocutors (logistics, administration, production) MAIN TASKS: - Operational management of the back office commercial department in support of the sales force - Monitoring of the customer order cycle ACTIVITIES SPECIFICALLY: - Insertion, updating, and management of orders in ERP - Preparation and sending of estimates, offers, and order confirmations - Updating customer records - Monitoring of order status and management of communications with the customer - Operational support to the sales network Sector: Metalmechanics Industry Role: Customer Service Employment percentage: Full-time Manages other people: No Type of employment: To be evaluated

TECHNICAL SKILLS AND SPECIFIC KNOWLEDGE: - Excellent knowledge of main computer tools (Office package, particularly Excel) - Experience in using ERP software COMPETENCIES: - Good organizational and priority management skills - Teamwork - Precision and attention to detail - Problem solving REQUIREMENTS: - 3 years' experience in back office commercial/customer care/post-sales roles - Diploma or degree preferably in economic or linguistic fields