Identity Management Consultant

Location: Santa Fe, Mexico City (100% on-site)

Tential is seeking an Access Specialist Level II to support identity and access operations within a large-scale enterprise environment. In addition to day-to-day provisioning and access-request management, this role contributes to process documentation and improvement initiatives and is expected to work independently when resolving access-related issues.

Responsibilities

• Provision user accounts during onboarding, including role-based access and secure credential management.
• Process user offboarding and remove access in accordance with established procedures.
• Manage approval requests, password resets, and day-to-day access requests.
• Apply the principle of least privilege when granting or modifying access.
• Create and update process documentation as issues, exceptions, or process changes are identified.
• Assist with access-management process improvement initiatives.
• Provide timely solutions to unique or non-standard access-related issues.
• Collaborate with team members to support users across multiple time zones.
• Participate in weekend on-call rotation as required.

Required Qualifications

• 3-5 years of professional experience in IT support, service desk, identity/access support, or a related environment.
• Strong working understanding of Active Directory and Okta environments.
• Hands-on experience with PowerShell.
• Experience using systems such as ServiceNow and Jira to manage requests, projects, or work items.
• Knowledge of server and PC workstation hardware, software, and security fundamentals.
• Experience with Windows and macOS, including application provisioning and troubleshooting.
• Strong organizational, problem-solving, written, and verbal communication skills.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Ability to adapt quickly to new technologies and changing processes.

Preferred Qualifications

• Bachelor's degree in Computer Science or a related field, MCSE certification, or equivalent professional experience.
• Familiarity with game-development processes, consoles, or related terminology.