ATLANTE S.R.L.
1 year ago
Ideal Candidate
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Company information
- Company
- ATLANTE S.R.L.
- Location
- Timis Romania
- Posted
- 1 year ago
Job description
Ideal Candidate
The ideal candidate possesses computer skills as an admin and a predisposition to problem-solving, with the goal of ensuring rapid resolution of incidents or service requests: in order to support our users in managing their Digital Work Platforms .
Required skills:
• Excellent knowledge of digital work platforms (Windows, Office 365 Exchange. etc.)
• Experience with trouble ticket management systems.
• Knowledge of main incident resolutions: network problems, software issues, access to platforms, corporate domain.
• Excellent communication skills to provide technical support in a clear and concise manner.
• Attitude towards problem-solving and ability to manage stressful situations.
Requirements:
• Previous experience in an analogous role
Knowledge, at an advanced level, of one of the following languages:
Italian C1/C2
Job Description
• Manage support requests and tickets through the help desk system, ensuring they are handled efficiently.
• Collaborate with internal teams to resolve more complex issues that require escalation to higher levels of support.
• Monitor and document solutions adopted, contributing to continuous improvement of the problem management system.
About the Company
Atlante, in collaboration with a leading Italian company, is a specialized IT services provider based in Timisoara. We offer remote services such as Customer Care, Back Office, and multilingual IT Service Desk, along with on-site consultancy, Application Management, and Logistics. We serve a wide range of companies, offering tailored IT solutions to ensure the maximum efficiency of their IT infrastructures, following IT Best Practices.
Atlante, in collaboration with a leading Italian company, is a specialized IT services provider based in Timisoara. We offer remote services such as Customer Care, Back Office, and multilingual IT Service Desk, along with on-site consultancy, Application Management, and Logistics. We serve a wide range of companies, offering tailored IT solutions to ensure the maximum efficiency of their IT infrastructures, following IT Best Practices.
Required skills
- communication skills
- problem-solving
- computer skills
- previous experience
- windows
- technical support
- admin
- informatics
- office 365 exchange
- digital work platforms
- trouble ticket management systems
- it help desk operators
- incident resolutions
- network problems
- software issues
- access to platforms
- corporate domain
- analogous role
- italian c1/c2
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