ICT System Specialist (VDI) & Microsoft Cloud 100%

ICT System Specialist (VDI) & Microsoft Cloud 100%

The Biel Hospital Center is the public central hospital for the bilingual region of Biel-Seeland-Jura (Switzerland). It offers the entire population comprehensive care in all disciplines of modern medicine. Every year, over 150,000 patients place their trust in us. Around 2,200 employees in over 40 different professions find attractive work at the Biel Hospital Center.

Digital & Technology is responsible for the governance and management of the information systems of the Biel Hospital Center and its subsidiaries, aligning them with the institution's strategy.

To complement our team, we are looking for an

ICT System Specialist (VDI) & Microsoft Cloud 100%

Your tasks – our position

Operation & Continuous Improvement (Run)

• Level 2 Support: Processing tickets, diagnosing and resolving common issues on VDI Omnissa Horizon, Workspace ONE, Windows, and Linux virtualization infrastructures
• Daily monitoring of subordinate infrastructures, monitoring and processing infrastructure alerts, reviewing reports, resolving common errors, and escalating complex cases
• Operation and ongoing management of the VDI environment Omnissa Horizon: maintenance work, applying patches, and monitoring performance
• Administration of VMware vSphere and Workspace ONE platforms and monitoring their proper operation
• Administration of the Microsoft 365 environment, with a particular focus on Microsoft Entra ID (Azure AD) and SharePoint Online
• Management and administration of the Imprivata strong authentication solution
• Coordination with the network team for the integration of network needs into server and virtualization infrastructures falling within our area of responsibility
• Implementation and monitoring of cybersecurity policies in collaboration with the Cyber Security department
• Technical maintenance, securing, and continuous development of the subordinate IT infrastructure
• Active participation in projects related to the modernization, automation, and optimization of these infrastructures and services
• Participation in on-call duty according to the deployment schedule

Documentation & Quality

• Creation and maintenance of detailed infrastructure documentation in French or German
• Creation of technical documentation in English
• Adherence to defined escalation processes for incidents not resolvable at Level 2
• Implementation of security policies and rules specified by the Cyber Security department and reporting of identified non-conformities

Your skills – our requirements

• Education in IT (Federal VET Diploma, apprenticeship, or equivalent qualification)
• Proven experience in Level 2 IT support and/or system and infrastructure administration, ideally in a hospital environment
• In-depth knowledge of VDI virtualization with Omnissa Horizon and administration of VMware vSphere
• Good knowledge of Windows and Linux server installation and administration
• Good knowledge of the Microsoft 365 environment, especially Microsoft Entra ID (Azure AD) and SharePoint Online
• Experience in Workspace ONE administration
• Knowledge of the Imprivata strong authentication solution is an advantage
• Knowledge of Fortinet security solutions (FortiGate, FortiAuthenticator, FortiMail) is an advantage
• Sensitivity to cybersecurity topics and good knowledge of relevant best practices
• Intermediate to advanced PowerShell scripting skills
• Participation in updating and maintaining the WhatsUp Gold monitoring system
• Strong team spirit and good communication skills
• Ability to work independently on defined tasks while collaborating closely with Digital & Technology staff
• Meticulous, reliable, and service-oriented work approach
• Native German or French speaker, with good knowledge of the other language
• Good basic knowledge of technical English

Your opportunities – our offer

• A motivated and supportive team in an open corporate culture
• Comprehensive onboarding for your new role
• An exciting role with significant scope for action in an innovative environment
• Flexible working hours that accommodate family needs
• Opportunities for personal and professional development
• Collaboration in a bilingual and interdisciplinary environment
• Modern employment conditions in accordance with the Collective Labor Agreement (GAV)

For further information, , Head of IT Operation Services, is available at Tel. .

We look forward to receiving your online application!

jid0132649aa jit1145aa jiy26aa