ICT Supporter

ICT Supporter Do you want to be part of a dedicated team? And get to know and support our customers in Switzerland as an all-rounder? Then apply now! Your Daily Routine To ensure the operation of our ICT infrastructure in the daily business of our customers, you will take on the following tasks on our campus in Rothenburg: Independent processing of support calls from receipt to completion: Receiving, analyzing, and developing solutions. Analysis and resolution of messages from platform monitoring. Clarification of the problem, including obtaining relevant information. Involving and coordinating internal experts. Participation in: Continuous optimization of our support process. Maintenance of our support knowledge database. Creation and maintenance of our internal documentation. Monitoring of our cloud services and customer infrastructures. Support for the system engineering team with installations, maintenance work, and system migrations. Your Background To enable you to start or advance successfully with us, you bring the following: Completed vocational training as an IT specialist in platform development or ICT specialist, recent graduates are welcome You are a team player, independent, solution-oriented, friendly, and can think in a networked way You have a high awareness of quality and enjoy doing your tasks right the first time You have excellent German language skills and live in Switzerland Our Benefits And of course, we offer you: flexible working hours, annual working hours, and sabbaticals. a top-modern workplace. valuable further training offers and equivalent models for specialist and management careers. Us We want to change the world of work with our Extended Enterprise Software through continuous digital collaboration between employees, business partners, and systems. As a company, we focus on long-term partnerships with customers and our approximately 200 employees. jidefc27f7aa jit0937aa jiy26aa