ICT Supporter (56378)

For a client, we are looking for a dedicated ICT Supporter to support the IT Service and Support area. In this versatile role, you will take care of the support of local and group-wide users and ensure the smooth operation of IT workplaces. Your tasks include the evaluation, procurement, installation, and commissioning of hardware and software components. You will analyze and resolve faults in the hardware and software environment and support users in 1st and 2nd level support. Furthermore, you will manage the IT Service Desk and process support requests via ticketing system, email, and telephone. You will administer the IT environment, manage user accounts and software installations, and participate in the creation and maintenance of software packages and scripts for software distribution. Additionally, you will support the planning, implementation, and documentation of IT projects and ensure compliance with IT policies and standards.

• Completed further education or degree in computer science
• At least 3 years of professional experience in IT Helpdesk or IT Support
• Experience in system administration (e.g., Active Directory, Microsoft Exchange, Microsoft 365 Admin Center, Microsoft Teams)
• Good knowledge of Microsoft Windows 11 and Microsoft 365
• Basic knowledge in software packaging and software distribution
• Basic knowledge in LAN/WAN networks
• Very good German and English skills

Advantageous are

• Experience with SCCM
• ITIL Foundation certification
• Experience in international IT environments
• Knowledge in the area of software distribution and automation

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