ICT Supporter (80-100%)

Who we are
Knespl-IT AG is an established IT service provider for SMEs in the Zurich area. We plan, implement, and operate IT infrastructures – on-premise, in the cloud, or hybrid. Our core competencies: Microsoft 365 and Azure, Citrix, virtualization, network and security (firewall, WLAN), VoIP telephony, and client management. Short distances, direct decisions, real responsibility – with us, you are not just a number, but part of a small, well-coordinated team.

What awaits you
You are the face of our IT at the customer's site – on-site, remotely, and on the phone. If something isn't working, you are the first point of contact and get things running again.

• 1st/2nd Level support on-site, remote, and by phone

• Analysis and resolution of disruptions in client, server, and network environments

• Support of Microsoft 365, Windows clients, applications, and telephony

• Proactive information of users regarding disruptions and maintenance

• Participation in infrastructure projects – from migration to rollout

• Training and consulting of users at the customer's site

• Ticket processing from recording to resolution

• Maintenance of inventory, documentation, and guides

• Co-organization of IT projects within the support team

What you bring

• Completed IT training (e.g., IT specialist EFZ) or comparable qualification

• Several years of experience in IT support or helpdesk

• Very good knowledge of Windows clients and Microsoft 365

• Basic knowledge of networks, servers, and security

• Strong communication skills, customer-oriented, and calm, even under pressure

• Independent, reliable, and structured way of working

• Fluent German, good English

• Driving license category B

What we offer you

• Varied tasks with exciting SME customers – no two days are the same

• Flexible working hours

• Company car, also for private use

• Targeted further training (e.g., Microsoft certifications) – we invest in you

• Perspective: Opportunity to take on leadership responsibility

• Flat hierarchies, collegial environment, and short decision-making paths

• Modern work equipment and attractive employment conditions

Interested?
Then we look forward to receiving your online application.

We only consider direct applications – files from recruitment agencies will not be processed.

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