ICT Support Engineer

As an ICT Support Engineer, you will provide first- and second-level technical support to end-users for our client. You will assist with hardware and software troubleshooting, IT service delivery, and contribute to maintaining a stable IT environment. This is an ideal role for someone early in their IT career, eager to gain experience in a global, fast-paced corporate environment.

Key Responsibilities:

• Provide onsite and remote support for laptops, desktops, mobile devices, printers, and peripherals
• Respond to and resolve incidents and service requests via the service management tool (e.g., ServiceNow)
• Perform installation, configuration, and maintenance of hardware and standard software packages
• Support user onboarding and offboarding processes (including hardware provisioning, account setup, etc.)
• Assist with meeting room technologies (e.g., video conferencing systems, AV equipment)
• Document support activities and maintain knowledge base articles
• Collaborate with 2nd/3rd level support and infrastructure teams as needed
• Ensure compliance with IT policies, procedures, and security standards
• Participate in hardware lifecycle activities (e.g., imaging, upgrades, decommissioning)

Requirements:

• Completed IT apprenticeship, technical diploma, or equivalent experience
• Basic knowledge of Windows 10/11, Microsoft Office 365, Active Directory
• Understanding of IT hardware (PCs, laptops, printers, peripherals)
• Strong customer service and communication skills
• Proficiency in English (spoken and written)
• Swiss/EU citizenship or valid Swiss work permit
• Experience with ticketing systems (e.g., ServiceNow)
• Familiarity with SCCM, Intune, or other device management tools
• German and English language skills, must have

This is a great opportunity for a motivated junior IT professional to start or grow their career in a dynamic, international environment at our client n Basel. If you're passionate about technology, eager to learn, and ready to support a global business with impactful ICT services, we encourage you to apply and become part of a supportive and forward-thinking team.