ICT Business Analyst (full-time)

ABOUT US
Our company is a specialized telecommunication infrastructure build and workforce company driven and motivated by Innovation, technology, and excellence. Our company prides itself in delivering high-quality telecommunication network infrastructure. With more than 10 years of experience in network design and construction, we have designed and constructed Fibre, Copper, and Coaxial networks throughout Australia.

ABOUT THE ROLE
An exciting opportunity awaits for a proactive ICT Business Analyst who will be responsible for seeking out and delivering business improvements that involve technology. This role demands a high degree of professionalism, technical proficiency, and the ability to deliver exceptional service to clients.

DUTIES

• Engage with customers to gather detailed technical requirements and analyse their business needs, system requirements, as well as work processes to ensure alignment between solutions and customer objectives.
• Use business process modeling, analysis and design tools to identify and develop the business processes, assessing the impact of these processes on overall solution, systems and operations.
• Identify and evaluate any inefficient business practices and system errors, and provide efficient optimal business practice, solutions, and system functionality.
• Work with other IT professionals to ensure seamless integration of new systems or enhancements into existing technology infrastructure.
• Establish and maintain regular communication with stakeholders to manage expectations, provide project updates, and ensure alignment with business objectives and priorities.
• Develop functional specifications and use documents for system developers, ensuring clear guidance for software design and development.

SKILLS & EXPERIENCE

• 3 -5 years proven experience as a Business Analyst within a technical environment
• Strong understanding of business capability modelling and its application in organisational strategy
• Excellent communication skills, both written and verbal, with the ability to adapt communication style to different audiences
• Strong problem-solving and analytical skills with a focus on innovation and improving business efficiency
• Relevant professional certificates or licensed is highly desirable